WhatsGood’s Home Delivery Program enables a sales and supply chain for local farmers and artisans with the highest quality products available to sell and deliver, directly to the consumer. Therefore, it is our duty to both the vendor and consumer to ensure food, both sold and purchased, maintains the highest standard of quality and safety at all times. Since WhatsGood does not control the products or inventory it distributes, we intend to work in close partnership with our vendors to ensure a high standard is both feasible and sustainable. WhatsGood reserves the right to refuse to distribute any item due to a concern for customer safety or quality.
Below are guidelines and requirements for ensuring safe and accurate handling of your orders:
Pre-portioned, sealed products only
Vendors are responsible for portioning and packaging products to fulfill customer orders. Under no circumstances will WhatsGood package or handle unpackaged food. Products must arrive at the aggregation site in paper bags (or other packaging) labeled with customers’ first and last names. Exceptions include produce which is too large or cannot be feasibly packaged (watermelons, pumpkins, etc). Please do NOT use staples as part of your packaging as they pose a liability which can be a food safety hazard or cause physical injuries.
Damaged, spoiled or expired products should not be brought to the hub and will not be accepted. If a customer reports a quality issue, we will contact you to determine the next steps. If a customer reports to you directly, you must inform WhatsGood of any replacement delivery or refund necessary. Repeat issues concerning the quality of products will result in vendor dismissal from our program.
All meat is to be transported and delivered frozen (except within certain states) to WhatsGood hubs. Raw meat/poultry products must arrive at the aggregation site frozen, with no evidence of thawing or leaking. Frozen meat products with a processing date of more than 12 months prior to the date of delivery should not be delivered to our hub and will be returned. Repeated issues will result in the vendor dismissal from our program
All fresh seafood must be packed with a frozen ice pack and below 40 degrees Fahrenheit upon arrival to aggregation, as well as to the customer.
Live crustaceans should be banded and upright.
Live shellfish should be packed in a protective plastic bag with an applicable state live shellfish tag.
All live seafood must also be packed with a frozen ice pack.
Frozen seafood must be indicated as frozen within the platform.
Frozen seafood must arrive frozen with no evidence of thawing or leaking.
On WhatsGood, “fresh” seafood is defined as never having been frozen. Raw seafood in proper packaging should be fairly odorless.
Refrigerated items must not exceed 40.9 degrees Fahrenheit when checked at the hub. In order to ensure these items will stay below the temperature danger zone, products should arrive below 38 degrees Fahrenheit. Dairy and Prepared Food items must be pre-cooled prior to delivery to WhatsGood hub and delivered in a cooler (with ice) or refrigerated vehicle. Items will be subject to temperature checks and any items arriving at 41 degrees or above will be refused.
Check-in procedure for cold/refrigerated items:
Upon arrival, vendors must inform WhatsGood of temperature sensitive items.
WhatsGood will direct the vendor to where to unload, and may ask the vendor to wait before removing products from coolers until there is a WG member available to check in orders.
Unload the orders in alphabetical order, in order to expedite the check in process and minimize the amount of time temperature sensitive items are exposed to room temperature.
The first available member of the check in team will promptly verify order names and immediately place checked orders in cooler bags with ice packs in order to keep them below 40.9 degrees Fahrenheit.
Packaging and Labeling
All cold items must be clearly marked, by the vendor, with a colorful sticker or large “R” to indicate to receiving associates that these items are to be placed in cold storage. It is the responsibility of WhatsGood to ensure that items marked for cold storage remain in cold storage until they reach the customer.
Items or containers that can be easily damaged or broken should be marked, by the vendor, with the word “FRAGILE” somewhere obvious on the parcel.
Plants and flowers should have packaging reviewed by the vendor lead before being delivered to the hub. As a general rule, please mark the live plants as “PLANT” somewhere on the parcel.
Eggs should be packaged separately from other items. WhatsGood will inspect the eggs for damage and will pack eggs with care. WhatsGood employees will pack eggs either separate from or on top of other items and transport them in orange cooler bags with ice.
Bags will be clearly marked either with a sticker or labeled as “fragile.”
Finally- remember, your packaging is an opportunity for your branding! Using a sticker, or logo stamp to prominently display your brand is a great way for customers to remember where they got that amazing product!