Vendor Expectations

Participants in the home delivery program are farmers, artisans, chefs, and other small businesses that support the local food system. Vendors manage their own inventory commitments and pricing.

Vendors are encouraged to use the platform to interact with customers in a professional manner. Vendors are expected to accept orders in a timely manner, no later than 5pm the day of delivery. In the event that an order is not fulfilled by the vendor, the vendor must contact the customer as soon as possible and cancel the item(s).

Vendors will be transparent in sourcing and maintain all applicable food safety and ethical standards. Damaged, spoiled, or expired products should not be sold via WhatsGood. All products must be truthfully advertised and honestly represented to WhatsGood customers.

  • All “red meats” must be grass-fed and raised on pasture.

  • All poultry products, including eggs, must be pastured-raised.

  • All seafood must be identified by the location the catch was landed, species, and whether it was farm-raised or wild caught. Seafood should be as local as possible and domestic-only.

  • Produce vendors must describe the growing method, detail any and all chemicals used, and should be pesticide-free.

WhatsGood Expectations

WhatsGood will provide the appropriate level of support. WhatsGood has a customer service team to provide support to both customers and vendors. WhatsGood delivery programs employ a hub manager, vendor lead, aggregation support, and drivers to ensure that products are delivered in the same condition as which they are received at the hub.

Vendor fees include payment processing fees and marketing expenses (coupon codes, advertisements, etc.).

WhatsGood welcomes and encourages feedback from all vendors and consumers in order to continually improve upon platform and support services.

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